/ When every hour counts
24/7. Immediately.
24/7. Immediately.
No waiting.
When your plant is down, the phone is the fastest route. Our hotline is staffed around the clock. Initial technical advice within a few hours, on-site deployment in the DACH region within 24h, internationally 24–72h.
/ 01 — How we work
Call. Diagnosis.
Call. Diagnosis.
Deployment.
Step 1: You call. Step 2: Our technician takes down the first symptoms. Step 3: We decide whether remote support is enough or whether we come to you — and set off immediately.
/ Scope
Response time, not lead time.
In an emergency, every hour counts. Our service technicians are distributed regionally and arrive with tools and common wear parts on board. Either your plant is running again afterwards — or the spare part it needs is already in production.
- / L1Hotline 24/7/365 on +43 7243 51472‑0
- / L2Initial response within a few hours
- / L3On site in DACH < 24h, internationally 24–72h
- / L4Service vehicle with full emergency equipment
- / L5Direct line to our design department for critical questions
/ 02 — Key facts
At a glance.
Availability
24/7/365
Phone response
< 2 hours
On site, DACH
< 24 hours
International
24 — 72 hours